Server Engineer - 1 opening in Batam, 1 opening in Jakarta

Salary: Rp 9,000,000 – Rp 13,000,000 per month

We are recruiting for the Field Engineer role, with one opening available in Batam and one in Jakarta. When submitting your application, please specify whether you are applying for the Batam or Jakarta position.

Key Responsibilities:

1.RMA Management: Review and process RMA requests submitted by end users, ensuring efficient handling and resolution.
2.Onsite Support: Travel to customer locations to troubleshoot and repair systems as needed.
3.Technical support: Responsible for technical support E2E processes and mechanism set up and optimize. Responsible for L1.5-L2 technical support for end customer, field vendors etc. until issues solved.
4.Product Repair and RTV/Vendor: Verify, repair, and test returned products, including individual components and full systems. Assist with RTV and vendor RMA testing and submissions, ensuring accurate and timely processes.
5.Training& Documentation: Provide training to customers and third-party vendors on product service and repair procedures.Review and update service-related documentation, including manuals and standard operating procedures (SOPs).

Qualifications:
1.Education: Bachelor’s degree in Electrical Engineering, Computer Science, Computer Science Engineering, or equivalent work experience.
2.Experience: Minimum of 1+ years of customer-facing role in supporting and servicing complex datacenter products.
3.Technical Skills: In-depth understanding of x86 server systems, BMC, BIOS, and other firmware. Strong hardware troubleshooting and diagnostic abilities; hands-on experience with server systems; familiarity with Linux environments.
4.Language: Excellent verbal and written communication skills. Indonesian and professional proficiency in English. Candidates who speak Mandarin will be given priority.
5.Travel: Willingness to travel up to 30 % as required.