Server Engineer (Post Sales)
Description
About the Role
We are seeking a technically competent and service-oriented Post-Sales Server Engineer to support the implementation, configuration, maintenance, and troubleshooting of enterprise server and IT infrastructure solutions.
The successful candidate will be responsible for delivering server infrastructure projects, including server deployment, storage configuration, virtualization, operating system installation, backup solutions, and related infrastructure services. The role requires close collaboration with project managers, presales engineers, vendors, and customers to ensure that projects are delivered according to the agreed technical specifications, project scope, timeline, and service quality standards.
The candidate will also provide technical support, incident resolution, preventive maintenance, and infrastructure optimization services to ensure the stability, availability, and performance of customers' IT environments.
Key Responsibilities
Server Deployment and Implementation
Install, configure, and deploy enterprise servers, including rack servers, blade servers, and other enterprise computing platforms.
Perform physical server installation, rack mounting, cabling, firmware upgrades, BIOS configuration, and hardware commissioning.
Install and configure server operating systems, including Microsoft Windows Server and Linux distributions.
Configure server hardware components, including CPU, memory, RAID controllers, storage drives, and network interfaces.
Perform server provisioning, system configuration, hardware testing, and operational validation.
Execute server migration, hardware refresh, system upgrade, and infrastructure consolidation projects.
Ensure all installations and configurations comply with approved designs, technical specifications, and vendor best practices.
Storage and Virtualization Implementation
Install, configure, and maintain enterprise storage solutions, including SAN, NAS, and other enterprise storage platforms.
Configure storage volumes, logical unit numbers (LUNs), RAID groups, storage pools, and host connectivity as required.
Deploy and maintain virtualization platforms such as VMware vSphere, Microsoft Hyper-V, and other relevant technologies.
Configure virtual machines, virtual networking, resource allocation, and datastore capacity.
Support hyperconverged infrastructure (HCI) deployment and administration where applicable.
Perform virtual machine migration, workload consolidation, and virtualization environment upgrades.
Monitor storage capacity, system performance, resource utilization, and infrastructure health.
Backup and Disaster Recovery
Install, configure, and maintain enterprise backup and recovery solutions.
Implement backup policies, schedules, retention policies, and recovery procedures based on customer requirements.
Support backup platforms such as Veeam, Commvault, Veritas, or other relevant enterprise solutions.
Perform backup monitoring, troubleshooting, restoration testing, and recovery validation.
Assist in implementing disaster recovery (DR) solutions, replication, and business continuity infrastructure.
Conduct periodic recovery tests and document the results to verify recoverability.
Investigate backup failures and implement corrective actions to reduce recurring incidents.
Cloud and Hybrid Infrastructure Support
Support the deployment and maintenance of cloud infrastructure and hybrid environments where required.
Assist in provisioning and configuring cloud virtual machines, storage, networking, and related infrastructure services.
Support workloads hosted on Microsoft Azure, Amazon Web Services (AWS), or other cloud platforms, depending on project requirements.
Assist with server and workload migration between on-premises infrastructure and cloud environments.
Monitor cloud resource utilization and support troubleshooting of connectivity, performance, and configuration issues.
Work with cloud architects, presales engineers, and vendors to implement approved technical designs.
Technical Support and Troubleshooting
Provide post-sales technical support for server, storage, virtualization, operating system, and related infrastructure issues.
Diagnose and resolve hardware failures, operating system errors, performance bottlenecks, capacity issues, and configuration problems.
Perform root cause analysis (RCA) for major incidents and recurring technical problems.
Respond to customer service requests and incidents in accordance with agreed service-level agreements (SLAs).
Escalate complex issues to vendors, manufacturers, or senior technical specialists when necessary.
Coordinate with customer IT teams to resolve incidents and minimize disruption to business operations.
Maintain accurate records of incidents, troubleshooting activities, resolutions, and follow-up actions.
Preventive Maintenance and Infrastructure Monitoring
Conduct scheduled preventive maintenance for servers, storage systems, virtualization platforms, and related infrastructure.
Perform firmware, driver, operating system, and software updates in accordance with approved change procedures.
Monitor infrastructure health, hardware status, system logs, capacity, and performance indicators.
Identify potential hardware failures, security risks, capacity constraints, and performance issues.
Recommend corrective actions and infrastructure improvements to maintain system reliability and availability.
Ensure maintenance activities are performed with appropriate approvals, backups, rollback plans, and customer coordination.
Project Documentation and Reporting
Prepare technical documentation, including installation reports, configuration records, as-built documents, and test results.
Develop and maintain system configuration records, inventory lists, network connectivity details, and asset information.
Prepare implementation plans, method statements, test plans, and rollback procedures where required.
Provide regular technical progress updates to project managers and relevant stakeholders.
Conduct knowledge transfer and technical handover to customer IT teams upon project completion.
Ensure project documentation is completed accurately and submitted within the agreed timeline.
Support project closure activities, including acceptance testing and obtaining customer sign-off.
Customer and Vendor Coordination
Work closely with project managers, presales engineers, network engineers, security engineers, and other technical teams to deliver integrated ICT solutions.
Communicate technical issues, project progress, implementation risks, and resolution plans to customers.
Coordinate with hardware manufacturers, software vendors, and distributors for technical assistance, warranty claims, and replacement parts.
Participate in customer meetings, site visits, implementation workshops, and technical discussions.
Provide professional customer service and ensure technical work meets the agreed service and quality standards.
Support warranty services, maintenance contracts, and technical service engagements as required.
Required Skills & Qualifications
Candidates should possess relevant knowledge or experience in the following areas:
Server and Hardware Infrastructure
Enterprise server hardware, including HPE, Dell Technologies, Lenovo, or equivalent platforms.
Server installation, hardware configuration, firmware upgrades, and hardware troubleshooting.
RAID configuration, BIOS/UEFI, storage controllers, and server connectivity.
Operating Systems
Microsoft Windows Server installation, administration, and troubleshooting.
Linux server administration, preferably Red Hat Enterprise Linux, Ubuntu Server, or equivalent distributions.
Active Directory, DNS, DHCP, Group Policy, and other common infrastructure services.
Virtualization and Storage
VMware vSphere/ESXi and vCenter, Microsoft Hyper-V, or equivalent virtualization platforms.
Virtual machine provisioning, migration, resource management, and troubleshooting.
Enterprise SAN/NAS storage, storage provisioning, RAID, and storage connectivity.
Hyperconverged infrastructure (HCI), where applicable.
Backup and Disaster Recovery
Enterprise backup software such as Veeam, Commvault, or Veritas.
Backup scheduling, monitoring, recovery testing, and troubleshooting.
Replication, disaster recovery, and business continuity concepts.
Cloud and Infrastructure Operations
Basic to intermediate knowledge of Microsoft Azure, AWS, or other cloud platforms.
Cloud virtual machines, storage, identity, connectivity, and hybrid infrastructure.
Infrastructure monitoring, patch management, change management, and incident management.
Qualifications and Requirements
Diploma or Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, or a related field.
Preferably 2–5 years of experience in server engineering, infrastructure implementation, system administration, or technical support.
Hands-on experience in enterprise server deployment, configuration, and troubleshooting.
Experience with server operating systems, virtualization, storage, and backup technologies.
Understanding of IT infrastructure architecture, IP networking fundamentals, and enterprise system integration.
Ability to troubleshoot technical problems systematically and perform root cause analysis.
Good documentation, communication, and customer service skills.
Ability to work independently and collaboratively within a technical project team.
Willingness to travel to customer sites and data centres for installation, maintenance, and support activities.
Willingness to work outside normal business hours or participate in scheduled maintenance windows when required.
Preferred Certifications:
The following certifications are advantageous but not mandatory:
Microsoft Windows Server / Azure certifications.
VMware virtualization certifications.
HPE, Dell Technologies, Lenovo, or Huawei server and storage certifications.
Red Hat Certified System Administrator (RHCSA) or equivalent Linux certifications.
Veeam, Commvault, or other backup and recovery certifications.
AWS Certified Cloud Practitioner or AWS Certified Solutions Architect – Associate.
Microsoft Azure Administrator Associate.
ITIL Foundation or equivalent IT service management certification.