Server - FOH
Summary
Serves sushi guests by taking orders, delivering food and drinks, and ensuring a positive dining experience using a point-of-sale system in a restaurant setting.
Why This Role Matters
The Server is a key ambassador of the Trapper's Sushi experience, responsible for delivering attentive, knowledgeable, and genuinely warm service from the moment guests are seated until they leave. This role guides guests through the menu, ensures food and drink orders are accurate and timely, and creates the kind of memorable dining experience that keeps guests coming back.
What You'll Do
- Greet guests promptly upon seating with warmth, enthusiasm, and a genuine desire to create a memorable experience
- Guide guests through the menu, answering questions about ingredients, preparation, allergens, and recommendations with confidence
- Take accurate food and drink orders and enter them into the POS system efficiently
- Deliver food and beverages in a timely manner, ensuring accuracy and presentation meet Trapper's standards
- Anticipate guest needs throughout the meal, including refills, additional courses, and special requests
- Process payments, handle cash/card transactions, and follow all cash-handling procedures
- Maintain cleanliness and organization of the dining room, server stations, and side work areas
- Communicate clearly with hosts, fellow servers, managers, sushi chefs, and kitchen staff regarding orders, timing, and special requests
- Monitor guest satisfaction throughout the meal and resolve concerns promptly or escalate to a manager when needed
- Support to-go order packaging and accuracy when volume requires
- Follow all company safety, sanitation, and cleanliness standards, including proper chemical handling and PPE use when cleaning
- Complete opening, running, and closing side work as assigned
- Demonstrate teamwork, integrity, and respect while upholding a positive and inclusive work environment
What's In It For You
- Competitive pay ($17.13/hr. + tips)
- Medical insurance – 80% employer paid after 60 days (with qualifying hours)
- 401(k) with company match (eligible after 1 year of service)
- Voluntary dental and vision coverage
- Employee Assistance Program (EAP)
- Paid sick leave (per WA state/local laws)
- Employee meal discounts
- Opportunities for advancement within a growing, multi-state restaurant group
- Supportive, team-oriented culture