Server

JOB SUMMARY:

The restaurant server at the Prelude or Northbox in War memorial, is responsible for providing exceptional customer service throughout the entire dining experience to ensure a first-class guest experience and the highest level of satisfaction possible. As a server, you are responsible for welcoming guests, taking orders accurately, delivering food and beverages efficiently, and maintaining a clean and organized dining area. You are also expected to assist with restaurant setup and closing duties as needed.

Below is an overview of the primary job functions and responsibilities:

ESSENTIAL FUNCTIONS:

The Restaurant Server is responsible for a variety of duties, including but not limited to:

• Greeting and seating guests in a warm and professional manner.
• Taking accurate food and beverage orders and entering them into the POS system.
• Delivering food and beverages promptly to guests.
• Clearing and resetting tables, ensuring cleanliness and readiness for the next guests.
• Assisting in running food from the kitchen to the dining area as directed.
• Providing tableside beverage service, including pouring wine, water, coffee, and tea.
• Recommending menu items, answering questions about dishes, and addressing guest concerns.
• Maintaining knowledge of the menu, daily specials, and any dietary options.
• Assisting with restaurant setup, including arranging tables, chairs, and place settings.
• Cleaning and organizing the dining area and workstations throughout and after service.
• Using the POS system to process payments accurately, including cash, credit cards, and tips.
• Supporting team members with opening and closing duties, including sweeping and mopping floors.
• Adhering to all health and safety standards, including proper handling of food and beverages.
• Performing other duties as assigned by management.

This is not an exhaustive list, and other duties may be required.

JOB QUALIFICATIONS:

• At least 1 year of customer service or hospitality-related experience (restaurant experience preferred)
• Familiarity with Point of Sale (POS) systems and the ability to troubleshoot basic issues.
• Must have regular email for scheduling.
• Friendly, professional, and outgoing demeanor with the ability to interact with guests, coworkers, and management.
• Must thrive in a fast-paced, high-energy environment.
• Ability to adapt to guest, client, and restaurant needs as required.
• Must be able to stand and walk for up to 8-12 hours during shifts.
• Ability to lift up to up to 30 pounds.
• Frequent bending, stooping, reaching, and twisting to serve guests or handle equipment.
• Carrying and balancing heavy trays with food and beverages.
• Must be able to go up and down stairs as needed
• Reliable transportation is required
• Food Handler Certification is required (or must be obtained before starting work).

ABILITIES:

• Lift, push, pull, or carry equipment as needed for restaurant operations.
• Respond promptly and courteously to guest requests and concerns.
• Provide exceptional customer service with a focus on creating memorable dining experiences.
• Carry and balance large and small trays with food and beverages.
• Self-directed and able to manage multiple tasks and priorities effectively.
• Develop cooperative working relationships with team members.
• Follow instructions and comply with all standards and policies of the War memorial.
• Maintain confidentiality and professionalism at all times.

WORK ENVIRONMENT:

• Frequent use of stairs, including carrying trays, dishes, and supplies up and down.
• Adaptability to moderate to extreme temperature changes.
• Exposure to moderate to high noise levels during peak hours.
• Working in a fast-paced environment, particularly during busy meal services
• Flexibility to work evenings, weekends, and holidays as required.
• Requires standing and walking for extended periods (up to 8-12 hours per shift).
• Frequent bending, stooping, reaching, and twisting to serve guests or handle equipment.
• Lifting and moving supplies, chairs, and tables as needed (up to 50 pounds).

CLASSIFICATION:

Non-exempt (hourly).