Server Hardware Repair Engineer (GPU/Data Center)
Salary: RM 3,500 – RM 4,500 per month
About the role
MCOWORK Solutions SDN BHD is seeking a skilled and experienced Server Hardware Repair Engineer specialising in GPU and Data Center systems to join our growing technical team. This is a full-time position based in Johor, where you will take on a pivotal role in maintaining and repairing critical server infrastructure that powers our operations and client services.
As a Server Hardware Repair Engineer, you will be responsible for receiving and scheduling maintenance work orders, diagnosing on-site hardware faults, replacing faulty components, and completing all required documentation to SLA standards. This role is essential to ensuring maximum uptime and optimal performance of our clients' server and GPU infrastructure.
Key responsibilities
Receive maintenance work orders assigned by the coordinator; verify SLA requirements, customer information, equipment information, fault description, repair history, and recommended spare parts
Contact customers to schedule site visits within 15 minutes for 2H/4H work orders and within 60 minutes for NBD (Next Business Day) work orders
Upon arrival, verify server and system information consistency and affix maintenance labels; use diagnostic tools and commands (lspci/BMC logs/black box data) to locate faults, recording original slot information and SN of faulty components
Requisition and verify spare parts per the Spare Parts Usage Management Standard; replace faulty CPU/GPU/memory/hard drive/power module/external board components
Record detailed SRAM correctable/uncorrectable error counts for GPU ECC errors
Run stress tests and diagnostic tests after replacement to verify faults are resolved, confirming no blue screen/freeze/reboot/network/disk performance issues
Complete an on-site maintenance report within 24 hours of each visit, covering service time, fault details, diagnostic process, replacement record, and test results, in the Technical Center standard format
Close work orders within 3 days of customer confirmation, ensuring spare parts requests are closed, SLA shortfall reasons are documented, and customer sign-off is recorded
Return faulty parts to the warehouse after on-site replacement (where customer has not purchased non-recovery service); report immediately if customer refuses to return parts
Complete RMA/ARMA spare parts shipment, remote customer guidance, and return tracking (ARMA returns within 15 business days); follow up weekly until all parts are returned
Report exceptions such as incorrect contact information, inability to confirm visit time, unreachable customers, or damaged/insufficient spare parts per the exception handling policy
What we're looking for
Associate degree or above, in Computer Science, Electronic Engineering, Electromechanical Engineering, or a related field
Minimum 3 years of server hardware repair experience; proficient with multimeters, torque screwdrivers, BGA rework stations, and other repair tools
Proficient in GPU server architecture (NVIDIA H100/H200/H800/B200/B300 series), able to independently perform GPU board-level fault diagnosis and replacement
Familiar with Linux systems; able to run hardware diagnostic commands such as lspci, dmidecode, and ipmitool
Understanding of GPU ECC error types (SRAM Uncorrectable/Correctable, Remapped Rows, etc.) and their replacement criteria
Basic English reading/writing ability; able to complete English-language work orders and on-site service reports
Repair certification from mainstream server manufacturers such as Inspur/Dell/HPE is preferred
Conscientious and responsible, with strong hands-on ability and good customer communication skills
What we offer
MCOWORK Solutions SDN BHD is committed to providing a supportive and professional work environment where your technical skills are valued and your career development is prioritised. We offer competitive remuneration packages commensurate with experience, opportunities for professional development and training in emerging technologies, and a collaborative team culture focused on continuous improvement. We support work-life balance and provide a safe, well-equipped workplace where you can excel in your technical role.
About us
MCOWORK Solutions SDN BHD is a forward-thinking technology solutions company specialising in information and communication technology services. We are dedicated to providing innovative hardware solutions and technical expertise to support businesses in their digital transformation journey. Our mission is to ensure our clients' technology infrastructure operates at peak performance, enabling them to focus on their core business objectives.
Ready to apply?
If you meet the above qualifications and are interested in joining our dynamic technical team, please submit your CV detailing your relevant experience and any relevant certifications. We look forward to hearing from you.