Server

Job Title: Server

Location: Miami, FL
Reports To: Floor Manager / Assistant General Manager / General Manager
Department: Front of House – Operations
Employment Type: Hourly, Non-Exempt (Tipped)

About José Andrés Group

José Andrés Group (JAG) is a hospitality company led by Chef José Andrés, known for exceptional guest experiences, culinary innovation, and a values-driven culture. Our teams bring world-class food, beverage, and warm hospitality to life across acclaimed concepts worldwide.

Position Summary

Servers are at the heart of the guest experience at José Andrés Group. As a Server, you are responsible for creating memorable dining experiences through warm hospitality, strong food and beverage knowledge, attentive service, and seamless teamwork.

The ideal candidate thrives in Miami’s fast-paced and diverse hospitality environment, anticipates guest needs, communicates confidently, and brings genuine enthusiasm for food, beverage, and hospitality to every interaction.

Key Responsibilities

Guest Experience & Hospitality

• Deliver warm, genuine, attentive, and engaging hospitality to every guest.
• Welcome guests and confidently guide them through the dining experience.
• Anticipate guest needs and personalize service whenever possible.
• Create meaningful guest connections while maintaining polished and professional service.
• Provide exceptional hospitality to a diverse mix of local, national, and international guests.
• Address guest questions and concerns promptly and involve leadership when appropriate.

Service Execution

• Execute all steps of service according to JAG standards, including greeting, order taking, coursing, table maintenance, and check presentation.
• Manage multiple tables while maintaining accuracy, organization, and attention to detail.
• Accurately enter orders, modifications, allergies, and dietary restrictions.
• Monitor the timing and pacing of each table throughout the dining experience.
• Communicate effectively with culinary, beverage, runner, and support teams to ensure seamless service.
• Ensure food and beverages are delivered accurately and according to established standards.

Food & Beverage Knowledge

• Develop and maintain comprehensive knowledge of menu items, ingredients, preparation methods, and flavor profiles.
• Confidently explain dishes and answer guest questions regarding the menu.
• Maintain working knowledge of wine, cocktails, spirits, beer, and non-alcoholic beverage offerings.
• Understand common allergens and follow established procedures when communicating dietary restrictions.
• Participate in pre-shift tastings, menu education, and ongoing training.

Sales & Recommendations

• Make thoughtful food and beverage recommendations based on guest preferences and dining occasions.
• Identify opportunities for suggestive selling and upselling while maintaining a genuine, hospitality-first approach.
• Recommend complementary beverages, additional courses, desserts, and other menu offerings.
• Support restaurant sales goals through strong product knowledge and guest engagement.

Teamwork & Communication

• Work collaboratively with bartenders, hosts, runners, bussers, culinary teams, and leadership.
• Support fellow team members during peak periods to maintain efficient service flow.
• Communicate allergies, dietary restrictions, guest concerns, and special requests clearly and immediately.
• Participate in pre-shift meetings and contribute to a positive, respectful, and team-oriented work environment.

Cleanliness, Safety & Compliance

• Follow all food safety, sanitation, and responsible alcohol service requirements.
• Maintain clean and organized tables, stations, and service areas.
• Complete assigned opening, closing, and side-work responsibilities.
• Follow JAG policies, procedures, and all applicable Florida and local health and safety regulations.