Server, Night On Earth, Los Angeles, CA

Reporting to the General Manager and Operations Manager, the Server greets, seats and services guests in a friendly and courteous manner, takes and delivers orders, suggestively sells, receives payment and assists other service personnel as needed to provide total guest satisfaction. Responds to and addresses guests concerns in a timely and courteous manner.

Essential Duties & Responsibilities include, but not limited to the following. Other duties may be assigned to meet business needs.

• Promotes Company Mission, Vision and Core Values
• Demonstrates a sense of urgency when serving guests
• Greets guests immediately upon arrival and acknowledges/thanks them at departure
• Assists with guests seating, utilizing proper arrival order and rotation procedures; assists with any special needs
• Suggestively sells and achieves guest check average targets
• Accurately enters orders on point of sale system
• Checks prepared orders for completeness and presentation
• Delivers food and beverage orders timely and in accordance with standards
• Attends to guest during the entire dining experience in a prompt and courteous manner
• Demonstrates knowledge of station and floor breakdowns
• Possesses strong product and menu knowledge
• Uses proper telephone etiquette
• Pre-busses tables in a timely manner; clears, cleans and resets tables promptly upon guests departure
• Addresses complaints and requests promptly in a courteous manner and notifies the supervisor of any issues
• Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions
• Willingly assists others without being asked
• Maintains cleanliness and organization of dining room and service area
• Completes all required side-work, including deep cleaning assignments
• Provides prompt and courteous service and is cordial to all team members and guests
• Adheres to Brand Standards and internal policies and procedures
• Completes other duties and tasks that may be assigned to meet business needs.