Server Operations - AWS

The Server Operations – AWS resource is responsible for the day-to-day management, maintenance, security, and optimization of cloud server infrastructure hosted in AWS. This role supports reliable, compliant, and highly available compute services for mission-critical applications and enterprise platforms, including AWS GovCloud environments where applicable.

The Cloud Engineer II applies cloud engineering practices to provision, harden, configure, and optimize AWS infrastructure while supporting operational incident resolution and continuous improvement. The position partners with engineering, cybersecurity, DevOps, application, and stakeholder teams to implement secure changes, remediate issues, maintain documentation, and improve the resilience of cloud-hosting environments.

Key Responsibilities

• Deploy, provision, configure, harden, and optimize AWS cloud infrastructure and server services supporting enterprise applications and platforms.

• Monitor AWS-hosted and on-premises server health, performance, availability, capacity, and compliance; identify issues and escalate risks that could impact service delivery.

• Own, triage, investigate, and resolve infrastructure incidents and service requests in alignment with established technical-support procedures and escalation expectations.

• Administer and support Linux and Microsoft Windows Server environments, including patching, reboots, configuration updates, capacity checks, lifecycle activities, and operational troubleshooting.

• Review vulnerability findings and coordinate timely remediation activities with cybersecurity, engineering, and application teams to improve the security posture of cloud-hosted systems.

• Develop scripts, templates, and repeatable infrastructure configurations to support consistent provisioning, configuration management, and Infrastructure as Code practices.

• Collaborate with cross-functional teams to translate technical objectives and operational requirements into secure, supportable cloud infrastructure solutions.

• Create and maintain detailed runbooks, standard operating procedures, environment documentation, and cloud-infrastructure best practices to support reliable operations and knowledge transfer.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related technical field, or equivalent relevant work experience.

• Cloud service provider associate-level certification in AWS, Microsoft Azure, Oracle Cloud Infrastructure, or Google Cloud Platform.

• 8–15 years of information technology experience, including 3–4 years of cloud engineering experience supporting one or more cloud service provider platforms.

• At least 4 years of experience troubleshooting Microsoft Windows or Linux operating systems in an administration, support, or engineering capacity.

• Experience deploying, provisioning, hardening, and supporting cloud infrastructure, including compute, storage, networking, and security-related cloud services.

• Strong experience with Linux and Microsoft Windows Server administration, incident management, vulnerability remediation, and technical troubleshooting.

• Demonstrated ability to create and maintain technical documentation, including infrastructure designs, runbooks, standard operating procedures, and environment configuration details.

• U.S. citizenship is required.

Preferred Qualifications

• Professional-level cloud certification in AWS, Microsoft Azure, Oracle Cloud Infrastructure, or Google Cloud Platform.

• Experience supporting AWS GovCloud or other regulated cloud environments.

• Experience using Infrastructure as Code, continuous integration and delivery practices, automation, scripting, AWS CloudFormation, Terraform, Ansible, or comparable technologies.

• Experience with cloud identity and access management, security groups, backup and storage services, network design, and shared-security responsibilities.