Server Operations Engineer

Type: Full Time / Permanent position

Location: Singapore, office based

Structure: Standard office hours (No on-call / No night-shift)

We are currently seeking Server Operations Engineers to support large-scale production infrastructure operations across data centre and colocation environments supporting one of the world’s largest hyperscale infrastructure environments.

This role sits within a fast-paced operational environment focused on server infrastructure, hardware troubleshooting, physical connectivity, Linux-based diagnostics, and vendor coordination across mission-critical production infrastructure.

The environment is heavily focused around:

• Hyperscale Data Centres
• Server & Hardware Operations
• Linux-Based Troubleshooting
• Physical Infrastructure Support
• Fibre & Connectivity Troubleshooting
• Smart Hands / Remote Hands Coordination
• Production Infrastructure Operations
• Colocation & ISP Coordination

Responsibilities:

• Troubleshoot server hardware, physical connectivity, optics, fibre infrastructure, and related production issues within live environments

• Perform server break/fix activities and coordinate troubleshooting across hardware, cabling, circuits, and connectivity issues

• Use Linux command line tools to perform diagnostics, connectivity checks, log analysis, and infrastructure troubleshooting

• Coordinate Smart Hands / Remote Hands vendors and onsite technicians during incidents, maintenance, and implementation activities

• Coordinate with ISPs, colocation providers, vendors, and internal operations teams to resolve production issues

• Track and manage infrastructure requests, tickets, inventory records, and operational updates through internal systems and JIRA

• Support server, circuit, and spares inventory management and perform regular infrastructure audits

• Execute maintenance activities and follow detailed operational procedures, technical instructions, and MOPs

• Maintain accurate operational documentation and provide implementation reporting where required

• Support production operations environments with a strong focus on uptime, operational standards, and process adherence

Requirements:

• Experience within Data Centre Operations, Server Operations, Infrastructure Operations, or Enterprise IT Infrastructure environments

• Experience troubleshooting server hardware and physical infrastructure issues within production environments

• Strong understanding of fibre infrastructure, optics, cabling, physical connectivity, and hardware troubleshooting

• Basic Linux/Unix command line troubleshooting experience

• Experience working within ticketing systems such as JIRA or similar platforms

• Experience coordinating with vendors, field engineers, Smart Hands teams, colocation providers, or ISPs

• Strong troubleshooting and fault isolation skills across hardware, infrastructure, connectivity, and operational processes

• Experience following MOPs, operational procedures, and technical implementation documentation

• Strong communication skills with the ability to coordinate across multiple operational teams and external providers

• Able to work independently within fast-paced operational environments

Why Apply?

• Opportunity to support one of the world’s most advanced hyperscale infrastructure environments

• Exposure to large-scale production operations supporting globally distributed infrastructure

• Strong long-term project pipeline within a rapidly growing environment