Server

Job Summary: Functions as banquet department frontline employee providing service to guests and ensuring a first class dining experience.

Banquet Server Essential Duties and Responsibilities include the following; however, other duties may be assigned:

§ Ensures guests receive professional, efficient, prompt, and courteous service.

§ Provides superior customer service in the variety of service styles offered at POSTOAK including but not limited to, buffet, boxed, plated, cookout, reception, coffee break, and social. Adjusts customer service to fit service style.

§ Communicates with kitchen regarding meal additions, discrepancies, and/or special requirements.

§ Prepares coffee and beverage side stations; serves coffee and beverages as needed; monitors tables and break stations for refills.

§ Assists culinary team with plate up as needed.

§ Serves wine in accordance with applicable State, Federal and local laws.

§ Prepares tables and table settings according to Banquet Event Orders. Inspects all table related set up and settings for cleanliness, damage, proper placement, and quality.

§ Prepares buffet stations to ensure maximum accessibility and convenience. Inspects all related set up and settings for cleanliness, damage, proper placement, and quality.

§ Provides knowledgeable course descriptions as needed, including ingredients used, and is prepared for and answers questions.

§ Presents and delivers food to guests. Checks for quality and customer satisfaction. Provides related seasonings or condiments.

§ Safely and properly handles silverware, glassware, service ware, food, and beverages as required by the safety and sanitation requirements.

§ Clears table, silverware, glassware, service ware and other food in accordance with serving style, utilizing trays, and tray jacks when needed.

§ Follows guidelines established in the Banquet Staff Tasks and Standards.

§ Breaks down stations, tables, and room as required and prepares areas to be ready for next service event.

§ Promptly responds to and resolves guest issues and complaints. Ensures guest satisfaction.

§ Responds to requests, needs, and job function with thoroughness and a sense of urgency.

§ Sanitizes, cleans, and organizes work and banquet space on a daily, weekly, and monthly basis.

§ Assists with training new servers as instructed by management.

§ Accurately assists with taking inventory as requested.

§ Loads, delivers, and/or unloads food, beverages, ice and/or other items as requested. Items may weigh up to, and in excess of 75 lbs.

§ Actively builds relationships with team members and is a team player. Treats all POSTOAK employees, managers, and customers with respect.

§ Dresses professionally in accordance with company dress code and area uniform requirements.

§ Attends all required company training programs and meetings.

§ Follows instructions and responds to management direction.

§ Maintains cleanliness of assigned areas, banquet space, and kitchen. Removes trash regularly and safely.

§ Develops and maintains a working knowledge of the Employee Handbook.

§ Actively and immediately reports suspected theft, fraud, or falsifications to Management.

§ Ability to perform all job functions and responsibilities.

§ Assists in other tasks, duties, or projects as assigned by management.