Server (Santa Fe)

Ojo Santa Fe Spa Resort | Santa Fe, New Mexico

Are you a passionate hospitality professional who enjoys creating memorable dining experiences? Ojo Santa Fe Spa Resort, a tranquil oasis nestled in the beautiful landscape of Santa Fe, New Mexico, is seeking an enthusiastic Server to join our diverse and welcoming team.

At Ojo Santa Fe, we believe every guest interaction is an opportunity to create a lasting impression. As a Server, you will play a key role in delivering exceptional service, anticipating guest needs, and ensuring every dining experience reflects the warmth, authenticity, and gracious hospitality that define our resort.

Why Join Ojo Santa Fe Spa Resort?

Ojo Santa Fe is more than a resort—it's a destination for wellness, relaxation, and connection. Our guests enjoy luxurious accommodations, restorative spring-fed soaking pools, and exceptional dining experiences in a peaceful setting surrounded by the natural beauty of New Mexico.

We are committed to fostering a positive and supportive workplace where employees can grow and thrive. Our culture is built on authenticity, excellence, gratitude, integrity, mindfulness, respect, diversity, happiness, and teamwork.

Position Summary

The Server is responsible for providing attentive, personalized, and professional service throughout the guest's dining experience. From warmly greeting guests to delivering meals with care, the Server ensures every guest feels welcomed, valued, and well cared for.

Successful Servers are proactive, knowledgeable, detail-oriented, and passionate about hospitality. They work collaboratively with culinary and service teams to create seamless dining experiences while maintaining the highest standards of quality, cleanliness, and guest satisfaction.

Essential Responsibilities

Guest Service & Hospitality

• Welcome guests with warmth and professionalism.
• Guide guests through menu selections by describing menu items, chef specialties, ingredients, and beverage pairings.
• Answer questions regarding food preparation and ingredients.
• Identify and accommodate special dietary needs, allergies, and guest preferences.
• Anticipate guest needs and provide thoughtful, attentive service throughout the dining experience.

Order Management & Food Service

• Accurately take and enter food and beverage orders.
• Communicate guest preferences, dietary restrictions, and special requests to kitchen and bar staff.
• Monitor meal pacing and coordinate timing with culinary teams.
• Deliver food and beverages promptly, accurately, and professionally.
• Ensure all orders meet guest expectations before serving.

Dining Room Excellence

• Maintain table settings throughout service by clearing completed courses, replenishing utensils, refilling water glasses, and addressing spills or service needs promptly.
• Prepare dining areas by setting tables with linens, silverware, glassware, condiments, decorations, and other service items.
• Assist with opening, closing, and side-work duties as assigned.
• Maintain a clean, organized, and welcoming dining environment.

Cash Handling & Compliance

• Present and process guest checks accurately.
• Accept payments and handle cash, credit card transactions, and gratuities in accordance with established procedures.
• Adhere to all health, sanitation, safety, and food handling standards.
• Follow all alcohol service regulations and resort policies.
• Maintain a valid New Mexico Alcohol Server Permit and have it available while working.

Teamwork

• Collaborate effectively with fellow Servers, bartenders, hosts, kitchen staff, and management.
• Contribute to a positive team environment focused on exceptional guest experiences.
• Support fellow team members during busy periods and special events.

What We're Looking For

• A genuine passion for hospitality and guest service.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Positive attitude and professional demeanor.
• Commitment to teamwork and excellence.
• Ability to stand, walk, and carry trays for extended periods.

Join Our Team

If you enjoy connecting with people, creating memorable experiences, and working in a beautiful and inspiring environment, we'd love to hear from you. Join Ojo Santa Fe Spa Resort and become part of a team dedicated to delivering genuinely gracious hospitality while stewarding and sharing our sacred springs.