Server
Position Summary
The Server is responsible for delivering an exceptional dining experience to our guests by providing prompt, courteous, and attentive service. This position operates with a tip share/tip pool arrangement in accordance with company policy.
Essential Functions
The following duties are considered essential to this position. Reasonable accommodations may be made for qualified individuals with disabilities to perform these functions.
- Greet and welcome guests promptly with a friendly and professional demeanor.
- Take accurate food and beverage orders and relay them clearly to the kitchen and drink staff.
- Serve food and drinks efficiently while anticipating guest needs and preferences.
- Provide detailed information about menu items, including ingredients and preparation methods.
- Ensure tables are clean, properly set, and well-maintained throughout guests' dining experience both in the restaurant and dinner theater.
- Handle guest complaints or concerns gracefully and escalate issues to management when necessary.
- Process payments accurately and efficiently, including handling cash and electronic transactions.
- Adhere to tip share/tip pool polices and maintain accurate records as required.
- Collaborate effectively with kitchen and drink staff to ensure timely delivery of orders.
- Maintain knowledge of current specials, promotions, and menu changes to inform customers.
- Fill in and provide coverage across restaurant and dinner theater areas as assigned or directed by managers.
- Perform other duties assigned in support of the essential operations.