Server - Smith & Wollensky Miami

The Server plays an essential role in delivering an exceptional fine dining experience at Smith & Wollensky. This position is responsible for providing attentive, personalized service while maintaining the highest standards of hospitality, food quality, and professionalism. As a primary point of contact for guests, the Server creates a welcoming and memorable experience through knowledgeable menu recommendations, accurate order taking, and timely food and beverage service. The ideal candidate demonstrates a genuine passion for hospitality, strong product knowledge, and the ability to anticipate and exceed guest expectations.

DUTIES & RESPONSIBILITIES

• Welcome guests warmly and provide attentive, professional service throughout their dining experience.
• Demonstrate thorough knowledge of menu offerings, ingredients, preparation methods, and beverage selections to provide informed recommendations.
• Inquire about food allergies and dietary restrictions and communicate special requests accurately to the kitchen.
• Accurately enter food and beverage orders into the POS system, ensuring proper timing and delivery.
• Anticipate guest needs and provide personalized service with attention to detail.
• Monitor the dining experience, follow up on guest satisfaction, and promptly address requests or concerns.
• Serve food and beverages according to established service standards, ensuring accuracy, presentation, and timing.
• Maintain an organized and polished dining environment by clearing and resetting tables, replenishing beverages, and keeping service areas properly stocked.
• Resolve guest concerns professionally and escalate issues to management when appropriate.
• Present guest checks and process payments accurately and efficiently.
• Attend pre-shift meetings, ongoing training, and service briefings to remain informed of menu changes, specials, and service expectations.
• Work collaboratively with fellow servers, support staff, hosts, bartenders, and kitchen team members to ensure seamless service.