Server

Southall is a premier destination bringing nature, produce and people together in a powerful and unique way.

The Server will be responsible for leading the guest experience while providing 5-star dining service in our signature outlets: Sojourner, Dottie's and / or our Michelin Green Star restaurant, January.

Responsibilities

• Provide an immersive well-curated dining experience to our guests by highlighting our seed to table operation
• Communicate guest orders including any special needs or requests to the kitchen and bar using the hotel’s point-of-sales system, coordinate food and beverage timings
• Anticipate guest needs
• Attend bar and wine service training
• Properly and accurately close guest checks; process cash and credit card payments; room charges, properly settle voided checks or complimentary meals
• Maintain an active understanding of front of house and back of house procedures
• Coordinate with culinary team’s daily and weekly changes and requests
• Perform new staff mentoring, training, providing insight and direction
• Complete all restocking and cleaning duties by performing opening and closing side work as instructed
• Memorize menu items, recipes, and daily specials in order to answer questions and make recommendations to customers
• Attend all pre-meal and departmental meetings in person in order to enhance communications and knowledge of products, service and facility
• Remain attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the property at all times
• Present a clean and professional appearance at all times
• Maintain a friendly, cheerful and courteous demeanor at all times
• Work harmoniously and professionally with co-workers and supervisors
• Perform additional duties and projects as assigned by Southall Leadership