Server @ the AC Hotel Raleigh Downtown

SUMMARY: Food and Beverage Server for Summit Hospitality Group Hotels is responsible for the coordination (order taking), delivery, and service of menu items while providing a friendly, courteous, and timely delivery response to the guest’s complete satisfaction. The Food Server may be requested to assist in the delivery of room service orders to guest rooms.

DUTIES AND RESPONSIBILITIES:

· Ensures complete guest satisfaction by delivering exceptional, attentive service

· Complete knowledge of all menu items. Including preparation and suggestions for pairing with beverages; focuses on up-selling to increase profits

· Ensures order is complete when picking up order before delivering to guest

· Responsible for table set-up within dining room work stations according to company and brand standards

· May be responsible for clearing and bussing tables in the absence of the bus person

· Responsible for set-up and preparation work for the next meal shift

· Responsible as assigned for performing service side work to include replenishing condiments, tray and table set-up and general restocking

· Responsible for supporting/assisting other Associates during peak business activities

· Follows up with guest promptly when fulfilling requests

· May be responsible for incoming Room Service orders, delivery to guest room, follow up clean up, and ensuring order is tabbed to guest account

· May be requested to assist in preparing complimentary fruit baskets and platters

· Must abide by all Federal, State, Local, and Corporate liquor regulations pertaining to Serving Alcohol with Care to minors and intoxicated guests to ensure laws are followed without exception

Duties are subject to change and additional duties/tasks may be assigned as needed