Server - The Foolery

Responsibilities & Duties

• Possess full knowledge of food and beverage products served and utilizes suggestive selling techniques.
• Takes orders and delivers food and beverage in a timely manner.
• Ensure guests receive immediate, friendly, and personalized service to build their intent to return.
• Guide guests through menus, answers questions thoroughly, and provides specific item suggestions and information about the establishment.
• Maintain positive guest satisfaction by exceeding service expectations.
• Handle guest complaints or direct them to a manager.
• Operate the point-of-sale system with a high level of efficiency and handles large amounts of currency.
• Practice proper cash handling procedures by addressing the point-of-sale system after every transaction, properly organizing money, counting change back to guests, and following appropriate checkout procedures.
• Set up and break down equipment and supplies.
• Maintain work areas by organizing and cleaning service stations and pre-bussing tables as
• needed of all used glassware/plateware/silverware/etc.
• Write down all orders and input them into the point-of-sale system accurately.
• Scrape, rack, and stack glassware/plateware/silverware properly in the dishwashing area.
• Act as a final check on the quality of food and beverage items before they are served to guests and ensure appropriate garnishes and condiments are on plates.
• Complete all opening, running, and closing duties as assigned.
• Deliver food and beverage items, for their own and others’ tables, with a sense of urgency; know all table numbers and floor plan.
• When necessary, will occasionally assist the host with greeting and seating guests.
• Adhere to responsible alcohol service established by company policy.
• Understand and utilize all safety and sanitation practices as defined in the safety program and report any accidents to management.
• Welcome all guests in our restaurant with a warm and inviting demeanor
• Provide efficient and personal service to each and every customer
• Maintain the highest degree of quality and consistency in product standards
• Communicate with team members and management to solve problems
• Participate in maintaining a positive work environment
• Stay informed on products and share knowledge with team members and guests
• Maintain and organize store supplies and appearance (dry and perishables)
• Answer telephones and take messages.
• Punch in and report to the Manager/Supervisor on Duty on time for every shift. Obtain manager’s or supervisor’s approval prior to punching out.
• Ensure compliance and adherence to service and safety standards
• Adhere to all company policies and procedures.
• Perform all other related duties as assigned.
• All staff members are required to follow the guidelines set forth by the Employee Handbook.