Service Account Manager

✅ Responsibilities

• Responsible for service business delivery in the assigned market, achieving sales targets and related performance KPIs.
• Manage, update, and forecast sales opportunities based on targets; maintain and update customer data in the CRM system.
• Handle contract and service processes for both internal and external customers; coordinate with customers and internal teams to identify optimal solutions.
• Develop a deep understanding of customer procurement processes and key decision-makers; build and maintain strong customer relationships.
• Conduct customer development activities, including visits and cold calls; become familiar with company systems and operational processes.
• Collaborate closely with front-end sales teams to promote after-sales business and establish effective cooperation mechanisms.

✅ Qualifications

• Minimum of 2 years of experience in service-related industries (e.g., customer service or after-sales support).
• Strong customer service mindset and independent problem-solving skills.
• High level of self-discipline and accuracy, with the ability to complete tasks efficiently and on time.
• Proactive attitude, strong sense of responsibility, good communication skills, and willingness to learn.
• Team player with a customer-oriented mindset; demonstrates integrity and aligns with company values.
• Self-motivated with the ability to work under pressure.
• Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint, etc.).
• Good English reading and writing skills.
• Willing to travel as required.
• University graduation.