Service Account Manager

Responsibility:

負責指定市場之服務業務交付，達成銷售目標與相關績效指標。
根據銷售目標，更新，預測和管理銷售機會。 維護/更新客戶資料庫(CRM系統)；
負責內/外部客戶合約服務流程，協調客戶與內部部門找尋最好的解決方案；
深入瞭解及掌握客戶採購流程和決策人，建立客戶良好的關係；
執行客戶拓展拜訪/電話開發(cold call )，熟悉公司系統與操作流程
積極和前端銷團隊合作，推廣售後市場業務，建立高效協作機制。

Qualifications:
具備至少 2 年以上服務相關產業經驗（如客服或售後服務）。
具良好的客戶服務意識及獨立解決問題能力。
具備高度自律性與準確度，能準時且高效率完成工作任務。
工作態度積極，具責任感，擁有良好溝通能力，且樂於學習新事物。
具團隊合作精神，以客戶為導向，誠實守信，認同並遵循公司價值觀。
自我驅動能力強，能承受一定工作壓力。
熟悉辦公軟體操作（如 Excel、Word、Outlook、PowerPoint 等）。
具備良好的英語閱讀與書寫能力。
能配合公司安排出差。
大學畢業。

✅ Responsibilities

• Responsible for service business delivery in the assigned market, achieving sales targets and related performance KPIs.
• Manage, update, and forecast sales opportunities based on targets; maintain and update customer data in the CRM system.
• Handle contract and service processes for both internal and external customers; coordinate with customers and internal teams to identify optimal solutions.
• Develop a deep understanding of customer procurement processes and key decision-makers; build and maintain strong customer relationships.
• Conduct customer development activities, including visits and cold calls; become familiar with company systems and operational processes.
• Collaborate closely with front-end sales teams to promote after-sales business and establish effective cooperation mechanisms.

✅ Qualifications

• Minimum of 2 years of experience in service-related industries (e.g., customer service or after-sales support).
• Strong customer service mindset and independent problem-solving skills.
• High level of self-discipline and accuracy, with the ability to complete tasks efficiently and on time.
• Proactive attitude, strong sense of responsibility, good communication skills, and willingness to learn.
• Team player with a customer-oriented mindset; demonstrates integrity and aligns with company values.
• Self-motivated with the ability to work under pressure.
• Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint, etc.).
• Good English reading and writing skills.
• Willing to travel as required.
• University graduation.