Service Administrator

Manage the administrative work flow and paperwork for the Service Department. Assist the Service Location Manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

Responsibilities:

• Opens work orders as directed by the Service Location Manager and reviews work orders for completeness and accuracy prior to customer billing
• Assists with the development and implementation of training of service personnel and may complete performance reviews of service staff
• Assists in the implementation and management of the Service Department’s processes and procedures
• Supervises Service Clerks in daily job responsibilities
• Handles customer calls and schedules Service Technicians
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Assists Service Clerk in creating and transferring JD LINK accounts
• Prepares Service Technician efficiency reports
• May assist with Service Technician learning paths
• Processes warranty and product improvement claims including the computation of charges, submission and follow-up
• May assist the Service Location Manager in developing, implementing and managing processes and procedures
• Understands and ensures adherence to corporate and customer data policies
• Follows all safety rules and regulations in performing work assignments
• Performs other duties as assigned