Service Advisor
Job Description
Join Our Team
At Savannah Toyota, we are committed to delivering an exceptional ownership experience. We are looking for a customer-focused Service Advisor (Bilingual is a plus) who enjoys building relationships, leading with integrity, and helping customers maintain their vehicles. This role offers outstanding earning potential, ongoing Toyota training, and opportunities for career advancement.
Benefits
- Paid Time Off (PTO)
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
Responsibilities
What You'll Do
• Provide an exceptional customer experience from vehicle check-in through delivery.
• Accurately write repair orders and document customer concerns.
• Communicate repair recommendations, pricing, and timelines clearly.
• Coordinate with technicians and dispatch to ensure efficient workflow.
• Monitor repair progress and proactively update customers.
• Review completed repairs, explain invoices, and ensure customer satisfaction.
• Recommend maintenance based on Toyota guidelines and vehicle history.
• Resolve customer concerns professionally and promptly.
• Maintain accurate records and follow dealership and manufacturer processes.
• Support department goals for customer satisfaction, productivity, and profitability.
• High CSI and customer retention
• Strong teamwork and communication
• Accurate repair orders
• Ethical sales and recommendations
• Professional appearance and positive attitude
Requirements
• 2+ years of automotive service advisor or service management experience preferred
• Excellent communication and organizational skills
• Ability to multitask in a fast-paced dealership
• Toyota experience preferred but not required
• Reynolds & Reynolds experience preferred
• Valid driver's license with acceptable driving record