Service Advisor (60861)

Job Responsibilities:

• Schedule appointments with customers
• Meet and greet customers at their vehicle
• Utilize the e-Advisor tool on every vehicle
• Perform proper walkarounds per SOP guidelines
• Executes the service SOP (Standard Operating Procedures) at all times.
• Presents soft sale menu items during the time of write-up
• Informs customers of any open recall that may pertain to their vehicle.
• Utilizes AutoPoint and ensures all pertinent categories are above 90% usage
• Performs an active delivery with every customer
• Updates all open repair orders daily in Reverse Risk.
• Work with customers and technicians to identify required maintenance using
• service history data
• Advise customers on necessary/suggested services, and notify customers of any
• current special promotions and up-sell additional services
• Compute the cost of replacement parts and labor to restore the vehicle to the condition specified by the customer
• Estimate the cost of mechanical, electric, or other repairs
• Enter itemized estimate on service order and explain estimate to the customer to
• gain their understanding of all services provided
• Determine the progress of repair/service orders and inform customers accordingly
• Ensure comprehensive re-delivery check of customer vehicle, ensuring
• cleanliness and that all items identified for service/repair have been carried out
• appropriately and on schedule
• Review results of customer satisfaction surveys with the service manager
• Establish positive relationships with customers
• Meet the dealership standards for repair/order production