Service Advisor

Location: Lawton, OK, 73505

Job Description:

We are seeking a Service Advisor to join our team in Lawton, OK. The Service Advisor will be responsible for providing excellent customer service to clients who bring their vehicles in for maintenance or repairs. The ideal candidate will have strong communication skills, be detail-oriented, and have a passion for helping customers with their automotive needs.

Responsibilities:

• Greet customers and assist them with scheduling service appointments
• Listen to customers' concerns and accurately document their vehicle issues
• Provide cost estimates and timelines for repairs
• Communicate with technicians to ensure timely completion of work
• Update customers on the status of their vehicles and any additional repairs needed
• Handle customer inquiries and complaints in a professional manner

Requirements:

• Previous experience in a customer service role, preferably in the automotive industry
• Strong communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Knowledge of automotive systems and repairs
• Proficiency with computer software and systems