Service Advisor at CDJR of Lawrenceburg

CDJR AUTOMOTIVE SERVICE ADVISOR – LAWRENCEBURG, IN

Conveniently located off Hwy 275W and E Eads Pkwy

JEFF WYLER LAWRENCEBURG CDJR IS ACCEPTING APPLICATIONS FOR A DEDICATED SERVICE ADVISOR!

With over 50 years in the business, Jeff Wyler Automotive Family is a family-owned company that operates nearly 40 dealerships across Ohio, Indiana, and Kentucky. It’s rare that a car dealership has been recognized as a top workplace and we’ve done it for 7 consecutive years. Join us at our original location and the breeding ground for top talent to promote to our 40 stores.

The Service Advisor must be energetic, have a friendly, approachable personality, able to multi-task in a high-paced setting, be computer literate, and have a neat and clean appearance. This position will ensure the customer is in and out in a short time for basic services such as oil changes, filters, bulbs, and tire rotations. Based on performance, this position has the potential to lead to future advancement in service.

RESPONSIBILITIES:

• Greet customers promptly and professionally upon arrival.
• Listen to customer concerns and accurately document vehicle issues and service requests.
• Prepare repair orders and obtain necessary customer authorizations.
• Recommend maintenance and repair services based on manufacturer guidelines and vehicle inspections.
• Communicate repair estimates, timelines, and service updates to customers.
• Coordinate with service technicians to ensure accurate diagnosis and efficient repairs.
• Monitor vehicle progress throughout the repair process and proactively address any delays or concerns.
• Review completed repairs with customers and explain services performed.
• Ensure all repair orders are closed accurately and in compliance with dealership policies.
• Maintain strong customer relationships and follow up to ensure satisfaction.
• Assist in achieving department sales and customer satisfaction goals.
• Stay current on CDJR products, services, warranties, recalls, and maintenance schedules.
• Maintain a clean, organized, and professional work environment.
• Handle customer concerns and resolve issues in a professional manner.