Service Advisor (Automotive)

The Service Advisor is responsible for delivering an exceptional customer experience by managing the end-to-end journey for vehicle servicing, repairs, and insurance claims. Acting as the key liaison between customers and the workshop, the Service Advisor ensures accurate service recommendations, clear communication, efficient coordination, and the timely completion of repairs while maintaining the highest standards of customer satisfaction.

Why Join Us?

• Join a fast-growing Authorised Workshop and Accident Reporting Centre

• Build your career with an established automotive group with over 30 years of industry experience

• Gain valuable hands-on exposure across vehicle servicing, repairs, insurance claims, and customer service

• Work alongside experienced technicians and industry professionals in a supportive and collaborative environment

• Enjoy continuous learning, career development, and advancement opportunities as our business continues to grow

• Earn attractive commissions and team target incentives on top of your basic salary

• Easily accessible office location for a hassle-free commute to and from work

Core Responsibilities:

• Serve as the primary point of contact for customers throughout their vehicle servicing, repair, and insurance claims journey

• Assess customers' vehicle concerns, prepare quotations, and recommend suitable repair, maintenance, and aftersales solutions

• Coordinate with technicians, insurers, surveyors, and parts suppliers to ensure smooth and timely repair completion

• Keep customers informed of repair progress, costs, and timelines while delivering exceptional customer service

• Assist with insurance claims documentation and ensure compliance with company and insurer requirements

• Prepare and maintain accurate service records, quotations, invoices, and related documentation

• Promote value-added products and services to enhance customer satisfaction and support business growth

• Work collaboratively with internal teams and external partners to achieve service excellence and departmental goals

• Contribute to continuous process improvements and undertake other duties assigned by Management

Job Requirements:

• At least 2 years experience as a Service Advisor, or equivalent, in the automotive industry

• At least GCE O Level or equivalent

• Proficient in Microsoft Office applications, especially Word, Excel, PowerPoint

• Excellent written and verbal communication skills

• Able to multitask with good time-management skills