Service Advisor
Posted
As a Certified
Service Advisor, you are the professional “manager” of the entire
customer oriented serviceprocess. You set the standards for
customer support. You see every contact with the customers as
aprofessional challenge and feel responsible for the customer
problems until they have been resolved.Customer appreciates you as
a certified service advisor, because you are competent,
trustworthy; treatthem with respect and like a partner. Even
during conflicts, you always value the customer. Yourcolleagues in
the workshop appreciate your technical skills mean you speak the
same language. In doingso, you are a competent interface between
the customer and the workshop and make a substantialcontribution
towards the economic success of the entire field of After
Sales.