Central Power Systems & Services

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Service Advisor

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Position Title: Service Advisor

Reporting to: Service Manager

Department: Service

Central Power Systems & Services is a privately held company with deep roots going back to 1954. Our Mission Statement is forging long-lasting partnerships by providing first-class customer support. We live that statement every single day. We are looking for a Service Advisor to help support that mission.

JOB SUMMARY

The service advisor is expected to be a Liaison between the Service Department and their Customers. The Service Advisor is expected to take ownership of all Repair Orders (Customers) that they open as well as support all other Repair Orders (Customers) as needed until the time they are completed and closed. Compensation includes a competitive, team-based incentive plan based on department performance!

RESPONSIBILITIES

  • Greet customer, establish rapport and gather repair issue information

  • Communicate intake of repair orders to the Foreman

  • Create and present Customer(s) with Estimate(s) and or Repair Plans

  • Maintain communication with Technician, Foreman and Customer to ensure timely repair completion and customer satisfaction

  • Collaborate with Parts Dept. to ensure timely ordering and prevent delays

  • Identify, manage and process Warranty Repairs, working with Warranty team for compliant documentation

  • Update Customers on status throughout repair process

  • Meet or exceed service upselling goals

  • Customer Pick-up

  • Process customer invoicing and payments

  • Adhere to all safety policies and maintain safe environment for customers and employees

  • Other duties as assigned

Great Benefits

  • Competitive Salary

  • Tool Programs available for entry level technicians

  • Health Benefits including Medical, Dental, Vision and Life insurance

  • 401(k) with a company match

  • Paid Time Off + 7 Company Paid Holidays

  • Productive Work Environment with opportunity for internal growth

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