Service Advisor

Position Summary:
Vacaville Mitsubishi is seeking a professional and customer-focused Automotive Service Advisor to serve as a primary point of contact between our customers and service department. The Service Advisor helps customers understand their vehicle's service needs, coordinates repairs with technicians, and maintains clear communication throughout the service process.

Essential Duties and Responsibilities:

• Greet service customers and discuss vehicle concerns and requested services.
• Prepare accurate repair orders and document customer concerns.
• Communicate customer concerns and requested services to technicians.
• Review technician findings and communicate recommended services to customers.
• Obtain required customer authorization before additional work is performed.
• Provide information regarding estimated costs and completion times.
• Keep customers informed regarding repair status, delays, and additional recommendations.
• Coordinate workflow with technicians, parts personnel, and service management.
• Review completed repair orders and explain services performed.
• Maintain accurate customer and vehicle records.
• Protect confidential customer information.
• Follow dealership procedures and applicable California automotive repair requirements.
• Support a professional, organized, and customer-focused service department.
• Perform other related duties as assigned.

Qualifications
Required:

• Strong verbal and written communication skills.
• Customer service, organizational, and problem-solving abilities.
• Ability to communicate technical information in understandable terms.
• Basic computer skills and ability to learn dealership management systems.
• Ability to manage multiple customers and repair orders in a fast-paced environment.
• Ability to work the assigned dealership schedule, which may include weekends.

Preferred:

• Previous automotive Service Advisor experience.
• Automotive repair or maintenance knowledge.
• Dealership management system experience.
• Manufacturer or industry training.

Physical and Work Environment:
Work is performed in service-drive, office, and automotive-service environments. The position may involve standing, walking between work areas, computer use, and exposure to vehicle traffic, noise, weather, and normal automotive-service conditions.

Reasonable accommodations will be considered for qualified applicants and employees.

Benefits:
Eligible employees may receive: Medical | Dental | Vision | 401(k) | Paid Time Off | Employee Service Discounts

Equal Employment Opportunity & Reasonable Accommodation

Vacaville Mitsubishi is an equal opportunity employer and makes employment decisions without unlawful discrimination based on characteristics protected by applicable law.

Applicants requiring a reasonable accommodation during the application or hiring process may contact the Vacaville Mitsubishi Human Resources Department at 707-452-2564.

California Fair Chance

Vacaville Mitsubishi considers qualified applicants with criminal histories consistent with the California Fair Chance Act and other applicable laws. Criminal-history information will not be requested or considered before a conditional offer except where permitted or required by law.