Service Advisor | Family Run Dealer | 33K Basic
Description
Pay & Benefits
- Salary: £33,000 basic per annum + bonus scheme (realistic £36,000 OTE)
- Hours: Monday to Friday, 8:00 AM – 5:30 PM (Saturdays 1 in 3 on a rotating rota)
- Perks: 28–33 days holiday allowance (including bank holidays), company pension scheme, employee discounts on vehicle purchasing, servicing & parts, life assurance options, and free secure on-site parking
- Training & Development: Fully funded manufacturer training pathways, brand accreditations, and clear career progression routes within an expanding automotive group
- Workload: Managing customer check-ins, booking service & MOT appointments, upselling core maintenance work, liaising with workshop technicians, and maintaining high customer satisfaction ratings
About Us
We are a premier, highly respected franchised dealer group operating in the Royal Tunbridge Wells area. Known for our modern, well-equipped facilities, supportive team culture, and strong employee retention, we take pride in delivering first-class service to every customer while providing an encouraging, zero-corporate-pressure working environment for our staff.
Role Overview
Seeking a customer-focused Automotive Service Advisor / Aftersales Advisor to join our busy dealership service team. In this role, you will act as the key link between our customers and our workshop technicians. You will deliver high-quality customer care, explain service work clearly, manage bookings, and maximize upsell opportunities in line with brand standards.
Requirements
- Proven experience as an Automotive Service Advisor, Service Receptionist, or Aftersales Specialist within a franchised dealership or busy independent workshop
- Strong communication skills with a track record of achieving customer satisfaction (CSAT) and upselling targets
- Proficiency with automotive dealer management systems (DMS e.g., Keyloop/CDK, Kerridge, or similar)
- Valid UK Driving Licence (essential)
Location & Commute
- Base: Royal Tunbridge Wells, Kent (Free secure on-site parking)
- Road Links: Strategically situated right off the A21 and A26, offering fast access from across Kent and East Sussex
- Public Transport: Excellent rail connections via High Brooms and Tunbridge Wells mainline stations, backed by direct local bus routes
- Commutable From: Tonbridge, Sevenoaks, Maidstone, Crowborough, Pembury, and Paddock Wood
How to Apply
Ready to elevate your automotive career with a supportive dealer group and top-tier workshop team? Click Apply Now!
Job ID: 0015