Service Advisor

For over 60 years, the Nelson family has been a part of automotive retail. As a dealership group, the Nelson family continues to see growth and loyalty among our customers and employees because of our commitment to creating an unparalleled business culture and consumer experience. We are convinced that we set ourselves apart by giving every customer and every employee the treatment they deserve.

We are looking for a customer-focused Service Advisor to join our team! This position serves as the primary point of contact between our customers and service department, ensuring an exceptional customer experience while helping our technicians operate efficiently. If you enjoy building relationships, thrive in a fast-paced environment, and are passionate about delivering outstanding service, we'd love to hear from you.

Job Responsibilities

• Deliver an exceptional customer experience during every interaction.
• Build long-lasting customer relationships through trust, professionalism, and clear communication.
• Greet customers, schedule service appointments, and accurately document vehicle information and customer concerns.
• Work closely with service technicians to diagnose vehicle concerns and test drive vehicles when appropriate.
• Prepare repair estimates, explain recommended services, and review costs and timelines with customers.
• Monitor repair progress and provide timely updates throughout the service process.
• Communicate additional repair recommendations and obtain customer authorization before work is performed.
• Ensure all repair orders are completed accurately and thoroughly.
• Resolve customer concerns professionally while maintaining high customer satisfaction.
• Coordinate with technicians, parts personnel, and management to ensure repairs are completed efficiently.
• Maintain accurate customer records and follow dealership policies and procedures.
• Help achieve department goals for customer satisfaction, efficiency, and profitability.
• Perform other duties as assigned.