Service Advisor

Service Advisor

Full-Time | 5-Day Work Week | Saturdays Required
$50,000 Base Salary + Performance Bonus

Join a Dealership Focused on the Customer Experience

We are seeking a professional, polished, and customer-focused Service Advisor to join our Mazda team. Mazda owners are passionate about their vehicles and expect an exceptional ownership experience. As a Service Advisor, you will serve as the primary point of contact for our customers, helping them maintain their vehicles while delivering a level of service that builds trust and long-term loyalty.

This position is ideal for an individual who combines automotive knowledge with outstanding hospitality, strong communication skills, and the intuition to anticipate customer needs.

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What You'll Do

• Deliver a welcoming, professional, and personalized service experience
• Build lasting relationships with customers through trust, transparency, and follow-through
• Accurately document customer concerns and vehicle needs
• Present maintenance and repair recommendations clearly and professionally
• Prepare estimates and obtain customer authorization for repairs
• Coordinate with technicians to ensure efficient workflow and accurate communication
• Keep customers informed throughout the service process
• Ensure timely vehicle delivery and a seamless ownership experience
• Maintain accurate records and service documentation
• Support dealership goals related to customer satisfaction, retention, and service performance