Service Advisor
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Description
Senior Service Advisor
Location: Crawley, RH10
Salary: £32,000 Basic + Bonus (OTE up to £38,000)
Hours: Monday to Friday, 8:30am - 6:00pm | Saturday rota, 8:30am - 12:30pm
Job Type: Permanent
What's On Offer?
- £32,000 Basic Salary
- Bonus Opportunity (OTE up to £38,000)
- Permanent, full-time position
- Ongoing manufacturer and industry training
- Career progression opportunities within a successful automotive group
- Supportive and professional working environment
Pybus Recruitment is proud to be recruiting on behalf of a leading automotive dealership in Crawley for an experienced Service Advisor to join a busy and successful Aftersales team.
This is an excellent opportunity for a customer-focused automotive professional looking to take the next step in their career with a well-established dealership group that offers ongoing training, development, and genuine opportunities for progression.
The Role
As a Service Advisor, you will be the key point of contact for customers throughout their service journey, ensuring an exceptional customer experience from booking through to vehicle handover.
Key responsibilities include:
- Booking vehicles in for servicing, MOTs, repairs, and maintenance work
- Providing customers with advice regarding warranty coverage and additional products or services
- Promoting and upselling relevant parts, accessories, and aftersales products where appropriate
- Coordinating with workshop teams to efficiently schedule work based on workshop capacity
- Managing a high volume of customer enquiries both face-to-face, over the phone, and online
- Keeping customers updated on the progress of their vehicle repairs and expected completion times
- Maintaining accurate customer records and updating dealership systems
- Supporting the wider Aftersales team to deliver outstanding service standards
About You
We're looking for someone who thrives in a fast-paced dealership environment and is passionate about delivering excellent customer service.
You will ideally have:
- Previous experience as a Service Advisor, Senior Service Advisor, or similar Aftersales role within the automotive industry
- Excellent communication and relationship-building skills
- The ability to explain technical information clearly and professionally
- Strong organisational skills and the ability to manage multiple priorities
- A proactive and positive approach to customer service
- Experience using Kerridge, ADP, or similar dealer management systems (advantageous)
- The ability to work both independently and as part of a busy team
If you're an experienced Service Advisor looking for your next challenge in a thriving dealership environment, we'd love to hear from you.
Apply today through Pybus Recruitment for a confidential discussion.