Service Advisor - Rattlesnake Mountain Harley-Davidson

About RideNow Powersports & Rattlesnake Mountain Harley-Davidson

Few brands in the world evoke the passion, freedom, and raw energy of powersports and Harley-Davidson. As part of RideNow Powersports—the nation’s premier powersports network with over 50 locations nationwide—our dealerships are the heart of the riding community. From V-Twin motorcycles, ATVs, and UTVs to personal watercraft, custom gear, and top-tier technical repair, we live and breathe the powersports lifestyle every single day.

The Opportunity

Are you an enthusiastic, customer-focused professional ready to turn your passion for powersports into a high-octane career? RideNow Rattlesnake Mountain Harley-Davidson are seeking an experienced Service Advisor to join our team.

As a Service Advisor, you will be the main bridge between our riders and our service department. You will deliver exceptional customer engagement, build trust through clear communication and accurate estimates, and keep our customers' machines running at peak performance.

What You’ll Own & Achieve

• Front-Line Customer Engagement: Greet customers warmly as the primary point of contact and guide them through the service, maintenance, and repair process.
• Appointment & Workflow Management: Schedule service appointments for repairs, routine maintenance, and manufacturer safety recalls.
• Accurate Repair Order Creation: Listen carefully to customer needs and accurately document vehicle concerns and symptoms on detailed repair orders for Motorcycles, ATVs, UTVs, and Personal Watercraft.
• Customer Education & Cost Estimates: Educate customers on required or recommended maintenance, provide clear cost estimates, and promote current promotions or auxiliary services.
• Timely Service Updates: Monitor repair progress in the shop and proactively communicate status updates, additional recommended work, or unexpected delays to customers and the Service Manager.
• Final Delivery & Quality Assurance: Review completed repair orders with customers upon pickup, answer technical questions, explain work performed, and ensure total customer satisfaction.
• Department Collaboration: Perform other related operational duties as required to maintain a seamless, high-performing service center.