Service Advisor

Service Advisor

Position Summary

The Service Advisor serves as the primary liaison between customers and the Service Department, ensuring an exceptional service experience from vehicle check-in through delivery. This position is responsible for accurately identifying customer concerns, recommending necessary maintenance and repair services, coordinating communication between customers and technicians, and ensuring repairs are completed efficiently and to manufacturer standards.

Essential Duties and Responsibilities

The essential duties and responsibilities include, but are not limited to, the following:

• Greet customers promptly and provide professional, courteous service throughout the repair process.
• Listen to customer concerns, perform vehicle walk-around inspections, and accurately prepare repair orders.
• Verify warranty coverage, recalls, maintenance plans, and service contracts before initiating repairs.
• Explain recommended repairs, maintenance services, estimated costs, and completion times, and obtain customer authorization.
• Serve as the primary liaison between customers, technicians, and the Parts Department to ensure efficient communication and timely repairs.
• Monitor repair progress, communicate updates, delays, and additional repair needs to customers, and ensure all work is properly documented.
• Review completed repairs with customers, ensure satisfaction, and promptly address any concerns or complaints.
• Maintain accurate repair order documentation in compliance with dealership, manufacturer, and warranty requirements.
• Follow all Company policies, safety standards, and applicable laws while maintaining a clean and organized work area.
• Perform other duties as assigned.