SERVICE ADVISOR

Job Purpose:

- Serve as the primary point of contact between customers and the service department at assigned Ron Marhofer Auto Family dealership. Write repair orders, provide cost estimates, coordinate with technicians, and deliver seamless, exceptional service from check-in to delivery.

Key Responsibilities:

- Greet customers and assess vehicle concerns.

- Write detailed repair orders and provide cost estimates.

- Review multi-point inspections and coordinate with technicians and parts.

- Provide proactive status updates to customers.

- Resolve customer concerns promptly and professionally.

- Promote service specials and maintenance plans to enhance customer satisfaction.

- Ensure seamless communication between customers and the service department.

- Drive customer service initiatives and maintain high levels of customer satisfaction.

- Upsell maintenance services and manage high-volume service drives efficiently.