Service Advisor
Company Overview: Five Star Chevrolet, a reputable automotive dealership, is seeking a dynamic and customer-focused individual to join our team as a Service Advisor. With a commitment to excellence and customer satisfaction, we take pride in delivering top-notch automotive services.
Our Core Values:
· Continuous Improvement, Fun, Integrity, Caring, Self-Discipline
Our Mission Statement:
· Our mission is to provide a best-in-class experience in such a way that our customers know we are their trusted friend in the automotive business.
Our Vision Statement:
· Creating a culture where employees can LOVE their jobs, and our customers LOVE our employees.
Position Summary: As a Service Advisor, you will play a crucial role in ensuring exceptional customer experiences by providing expert advice on automotive services and guiding customers through the service process. You will be the liaison between our customers and our skilled service technicians, ensuring that vehicles are serviced efficiently and to the highest standards.
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- Long- and Short-Term Disability Insurance
- Life insurance
- Critical Illness
- Hospital Indemnity
- Accident Insurance
- 401(k) retirement plan
- Paid vacation for full-time employees
- Employee discounts on automotive services and products
- Drug Free Work Environment
- We’re passionate about our culture
RESPONSIBILITIES:
- Greet customers and provide a warm, welcoming atmosphere in the service area.
- Listen to customers' concerns and effectively communicate with them to understand their vehicle's service needs.
- Clearly explain recommended services, costs, and timelines to customers.
- Schedule appointments and maintain an organized service appointment calendar.
- Coordinate with service technicians to ensure timely completion of repairs and maintenance.
- Provide accurate estimates and obtain customer approval before initiating any work.
- Keep customers informed of the status of their vehicles throughout the service process.
- Resolve customer inquiries and concerns in a professional and timely manner.
- Collaborate with other team members to maintain a positive and efficient work environment.