Service Advisor

Job Description:

Location: 9700 E Arapahoe Rd Greenwood Village, CO 80112

Employment Type: Full Time, Tuesday - Saturday Schedule

Position Type: Base pay + Commission

Pay Range: $50,000 - $100,000 Annually

Applications for this posting are accepted on an ongoing basis

Service Advisor responsibilities

• Greeting customers promptly
• Obtaining customer and vehicle information
• Clearly reporting all vehicle symptoms as described by the customer
• Determining and recommending needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Communicate with the technicians
• Keep an even and organized flow of service to technicians
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verifying that the final invoice reconciles with the work performed on the repair order
• Explaining all completed work and charges to customers
• Perform other tasks as assigned

Job Requirements

• Proven record of achieving exceptional Customer Satisfaction
• Experience as a Service Advisor, customer service classes
• Minimum 2 years technical experience or on the job training
• Above average energy level
• A desire for a long-term career with a growing organization
• Personal and professional integrity

Benefits

• Medical, Dental and Vision Insurance
• Life Insurance
• 401(k) with company match
• Paid Time off
• Short term and long-term disability
• Accident Insurance
• Critical Illness Insurance
• Overtime available