Service Advisor

A busy main dealership in Donegal has a vacancy for a Service Advisor.

The Role:

• Contact customers on a daily basis after their visit to the service centre and make bookings for the service department;
• Update customer records on the IT system and input relevant data and help the service team when needed;
• Work closely with team members to ensure that feedback is effectively communicated;
• Book in customer’s vehicles and ensure that the data is correct and relevant to their needs;
• Track the progress on repairs in order to meet deadlines and be able to correctly establish problems with customer vehicles in a timely and efficient manner;
• Raise job cards, costing jobs, invoicing, warranty administration and all other ad hoc duties, ensuring the finest level of communication between the customer and workshop;
• Maintain a professional attitude towards your work at all times whilst interacting with the customer, whether it is face-to-face or over the phone, making sure the highest level of customer service is carried out at all times;
• Handle any complaints or issues from a customer is a calm, effective manner, guaranteeing the best possible outcome for the customer

Requirements:

• At least 2/3 years experience in a customer-facing role;
• Experience with CRM Systems;
• Proven track record of overseeing a team and handling customer complaints;
• Exceptional customer care skills;
• Strong organisational ability;
• Ability to upsell;
• Good IT skills

Attractive salary package on offer for the right candidate.

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