Service Advisor

We are seeking an organized, customer-focused Service Advisor to serve as the key connection between our crane service customers and shop team. In this full-time position, you will coordinate inspection, maintenance, diagnostic, and repair work from the initial customer request through final invoicing. You will help ensure accurate work orders, timely communication, efficient scheduling, and a positive customer experience.

What You'll Do

• Serve as the primary contact for customers requesting crane inspection, maintenance, diagnostic, and repair services.
• Open, maintain, and close accurate work orders, estimates, and service documentation.
• Coordinate scheduling, technician assignments, parts availability, outside services, and customer requirements.
• Provide proactive updates on job status, findings, recommendations, costs, delays, and completion timelines.
• Review technician notes, time entries, inspection reports, parts charges, and approvals before invoicing.
• Track open work orders, estimates, inspections, warranty claims, and completed jobs through final billing.
• Identify preventive maintenance, inspection, and repair opportunities that support customer uptime.
• Work closely with service, parts, sales, rental, accounting, manufacturers, and vendors to resolve issues and deliver quality service.
• Promote safe work practices and support compliant, profitable crane shop operations.