Service Advisor
Posted
- Greet customers promptly and professionally upon their arrival.
- Listen to and understand customer concerns, diagnosing service needs and recommending the appropriate maintenance or repair work.
- Prepare detailed work orders, specifying the nature of the repair or service required.
- Communicate with technicians to ensure efficient workflow and relay updates to customers on the status of their vehicle.
- Provide accurate cost estimates for repairs and services, and obtain customer approval for any additional work.
- Ensure vehicles are properly inspected and that all work is completed to the highest standards before returning the vehicle to the customer.
- Maintain a thorough understanding of warranty and recall policies to properly handle warranty work.
- Address customer questions and concerns to ensure complete satisfaction with service.
- Follow up with customers post-service to ensure satisfaction and address any further needs.
- Manage appointments and schedules for service work to optimize the service department's efficiency.
- Maintain customer records in the system and ensure all paperwork is completed accurately.
- Prior experience as a Service Advisor or in a similar customer service role in the automotive industry is preferred.
- Strong communication skills, both written and verbal, with the ability to explain technical concepts clearly.
- Ability to work in a fast-paced environment while managing multiple tasks.
- Knowledge of automotive repairs and maintenance services.
- Proficiency with automotive software systems and computer programs (experience with Kronos or similar systems is a plus).
- Exceptional organizational skills and attention to detail.
- Strong problem-solving skills with the ability to handle customer complaints professionally and efficiently.
- Valid driver's license.