Service Advisor Trainee
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Service Advisor Trainee
About the Role
The Service Advisor Trainee supports the service team while learning dealership processes, customer communication, and repair order workflow. This role prepares for advancement into a full-Service Advisor position.
Essential Functions / Key Responsibilities
- Assist with customer check-in and documentation.
- Learn repair order creation and estimate building.
- Support MPI communication to customers.
- Coordinate internal communication with technicians.
- Learn scheduling and appointment processes.
- Assist with customer updates and follow-up.
- Shadow experienced Service Advisors.
- Support service drive organization and vehicle staging.
- Assist with closing repair orders.
- Learn warranty and compliance basics.
Additional Responsibilities
Support service drive cleanliness and workflow.