Service Advisor/Writer

Mike Calvert Ford is proud to be the newest addition to the Vaughan Automotive Group family. As our newest acquired dealership, we're entering an exciting new chapter — bringing fresh energy, new opportunities, and renewed investment in our people and our customers. We're looking for a customer-focused Service Advisor to be the primary point of contact between our customers and the service department — guiding customers through the repair and maintenance process while ensuring an excellent experience from check-in to vehicle delivery.

Responsibilities

• Greet customers promptly and professionally as they arrive for service
• Listen to and document customer concerns, and translate them into clear, accurate repair orders for technicians
• Recommend maintenance and repair services based on manufacturer schedules, technician findings, and vehicle history
• Provide accurate estimates for labor and parts, and obtain customer approval before work begins
• Communicate with technicians throughout the repair process to track status and any additional findings
• Keep customers updated on vehicle status, timelines, and any changes in cost or scope
• Review completed repair orders for accuracy before closing them out
• Explain completed work, charges, and warranty coverage to customers at pickup
• Follow up with customers as needed regarding declined services, satisfaction, or future maintenance needs
• Maintain strong CSI (Customer Satisfaction Index) scores and meet department sales and efficiency goals
• Work closely with technicians, parts, and the service manager to keep the shop running smoothly