Service Ambassador- UAEN only

Job Purpose

As the first point of contact within the branch, the Branch Customer Service Representative plays a vital role in delivering exceptional customer experience. This position is responsible for managing customer flow, providing guidance on banking services, and supporting business growth through effective customer engagement and cross-selling.

Key Responsibilities

• Welcome and assist customers, ensuring a professional and positive first impression.
• Oversee branch lobby operations, including managing queue flow and directing customers to appropriate resources.
• Guide customers to the correct service channels such as Teller, Relationship Officer, or digital banking solutions.
• Respond promptly to basic customer inquiries and support service requests.
• Promote and cross-sell relevant banking products and services based on customer needs.
• Generate referrals and contribute to business development initiatives.
• Assist customers with digital banking tools and encourage the use of self-service channels.
• Support daily branch operations and administrative tasks as required.
• Maintain high standards for branch presentation to ensure a welcoming, customer-friendly environment.
• Comply with all bank policies, procedures, and regulatory requirements.
• Provide assistance in Teller and Personal Financial Consultant (PFC) functions as needed.

Qualifications & Requirements

• High School Diploma or Bachelor’s degree preferred.
• Strong communication skills (fluent English required; Arabic proficiency preferred).
• Previous experience in customer service or banking is an advantage.
• Basic computer literacy and familiarity with digital tools.
• Ability to perform in a fast-paced, customer-facing environment.

Key Competencies

• Customer focus and a commitment to service excellence.
• Excellent interpersonal and communication skills.
• Problem-solving abilities and adaptability.
• Ability to collaborate effectively as part of a team.
• Keen attention to detail and a high degree of accuracy.

Key Performance Indicators (KPIs)

• Customer satisfaction and service quality ratings.
• Efficiency in branch service delivery and queue management.
• Performance in cross-selling and referral generation.
• Adherence to compliance standards and audit results.

• Overall enhancement of the branch customer experience.

What We Offer

• An opportunity to join a leading Sharia-compliant bank in the UAE.
• Structured training and professional development programs.
• Clear pathways for career growth within Retail Banking and the branch network.
• Exposure to a dynamic, customer-centric work environment.
• A competitive salary and benefits package aligned with market standards.
• A collaborative and inclusive work culture dedicated to excellence.