Service Analyst (Application Support) - App Ops
Position Summary:
The Application Support Engineer provide technical support for application related issues and supports the investigation involving key technologies and application domains. He/She provides technical support for application related issues and performs daily service health monitoring, server maintenance and resiliency improvements.
He/She is responsible for delivering new and improved capabilities in systems monitoring, recovery and stability aspects of the system.
The candidate is responsible in complex problems requiring technology skillset or domain / workflow related experiences.
Role and Responsibilities:
- Support and assist in regular server maintainance, system accesses, systems monitoring, backups, patching and daily health checks
- Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities
- Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity
- Defect fixes and resiliency related improvements
- Assist in training
- Assist in investigation of user reported issues
- L1 support
- Develop mitigating and/or preventive solutions
Requirements / Qualifications:
- Diploma/bachelor’s degree in computer science or other highly technical, scientific discipline.
- 3-5 years of Technical / Application Support experience on multi technology platforms.
Able to manage multiple .NET/Java based applications and their corresponding vendors in the delivery of the application services to the healthcare sector. - Experience in L2 support and vendor management will be an added advantage.
- ITIL v3/v4 certification and strong service-oriented experience / background preferred.
- Strong Knowledge and understanding of IT industry environment and business needs.
- Proven experience supporting Web / Mobile / Client based applications.
- Able to support 24/7 standby support when required
- Good stakeholder management
- 2 years Direct Contract