Service and Support Specialist

Salary: ฿20,000 – ฿25,000 per month

Key Responsibilities

· Provide guidance and support to platform users, including conducting user training sessions.

· Receive, analyze, and troubleshoot reported issues, coordinating with relevant teams and following up until resolution.

· Develop innovative support approaches to improve operational efficiency and enhance the overall user support experience.

· Manage user data import, validation, and updates to ensure data accuracy and completeness.

· Prepare reports on platform usage statistics and user activity to support usage monitoring and performance evaluation.

· Monitor system status, performance, and unusual incidents that may affect the user experience.

· Develop and maintain user guides, FAQs and training materials.

· Identify recurring issues and recommend improvements to support processes and service quality.

Provide occasional support outside regular working hours when necessary.

Qualifications

· Bachelor's degree in Information Technology or a related field.

· Basic understanding of software applications, web applications, and mobile applications.

· Proficient in Microsoft Office, particularly Excel and PowerPoint.

· Strong communication, presentation, and user training skills.

· Good analytical and problem-solving skills, a strong service mindset, and effective coordination skills.

· Ability to learn new systems and technologies quickly.

· Experience in service support, application support, data management, or user training will be an advantage.