Service and Warranty Specialist

Company Overview:
For more than 65 years, Hayfield Window & Door Company has been an innovator in the window and door industry. Founded in 1951 as an aluminum storm window fabricator, Hayfield has continually evolved—introducing wood interiors, vinyl products, and expanding into both residential and commercial markets. Our commitment to sustainability began in the 1970s and continues today through our reduce, reuse, recycle philosophy.
Operating in a 190,000 sq. ft. manufacturing facility on 55 acres, our products exceed industry standards while offering countless design possibilities. Acquired by Drum Capital in 2019, we continue to grow our brand, territory, and dealer support.

Job Summary: Provides superior customer service on Hayfield Window and Doors.

Essential Job Responsibilities

• Interact with customers in a respectful manner by providing relevant information which creates mutual understanding of any corrective action needed.
• Research customer service and product quality issues to independently determine the right action needed to resolve the problem at hand.
• Self-manage assigned work schedules and work orders, dependably schedule appointments with customers and coworkers.
• Complete and submit required paperwork that is neat, accurate, thorough and timely.
• Keep team members informed as needed of customer interactions & actions taken.
• Follow established Hayfield Window and Doors, making recommendations for process improvement.
• Ensures material is available to perform on-site service work. Keep service area neat and organized.
• Inventory service stock area of warehouse; request material replenishment as needed.