Assistant Service Area Director – Residential Services

Lead with Purpose. Inspire Change. Build Stronger Futures.

At Lighthouse Youth & Family Services, we believe every young person deserves the opportunity to thrive. As the Assistant Service Area Director, you'll play a critical leadership role in creating a safe, supportive, and therapeutic environment where youth can heal, grow, and achieve lasting success.

This is an exciting opportunity for a collaborative and mission-driven leader who is passionate about developing teams, driving operational excellence, and making a meaningful impact in the lives of youth and families. Working alongside the Service Area Director, you'll help lead residential operations, mentor supervisors, and ensure the highest quality of care across the program.

What You'll Do

As the Assistant Service Area Director, you will:

• Partner with the Service Area Director to oversee daily operations and ensure high-quality service delivery.
• Provide leadership and operational oversight to supervisors and direct service staff.
• Lead facility operations in the Director's absence.
• Promote collaboration between residential and clinical teams to deliver integrated, trauma-informed care.
• Recruit, hire, onboard, coach, and develop high-performing employees.
• Support employee engagement, performance management, and retention efforts in partnership with Human Resources.
• Develop staffing plans and schedules to ensure safe staffing levels and operational coverage.
• Ensure compliance with licensing standards, agency policies, and regulatory requirements.
• Monitor program performance, identify opportunities for improvement, and implement best practices.
• Oversee youth grievance processes, disciplinary hearings, and Youth Council meetings to ensure youth voices are heard.
• Facilitate leadership meetings, restraint review meetings, and quality improvement initiatives.
• Support crisis management and provide leadership during emergency situations.
• Assist with financial oversight and ensure responsible use of agency resources.
• Collaborate with Learning & Development to ensure staff receive ongoing training and professional development.
• Champion continuous improvement, employee engagement, and positive organizational culture.

What You Bring

We're looking for a confident, compassionate leader who thrives in a fast-paced environment and enjoys mentoring others.

Required Qualifications

• Bachelor's degree in Social Work, Human Services, Psychology, Criminal Justice, or a related field.
• Minimum of two (2) years of experience in social services, behavioral health, juvenile justice, residential treatment, or a nonprofit setting.
• At least one (1) year of supervisory or leadership experience.
• Strong leadership, organizational, communication, and problem-solving skills.
• Valid driver's license, reliable transportation, and an acceptable driving record.