SERVICE ASSISTANT (RESTAURANT)
Summary
Handles customer service, orders, and coordination for a restaurant and catering business, ensuring smooth operations and customer satisfaction.
Job Description
We are seeking a friendly, enthusiastic, and service-oriented Customer Service Assistant to join our Restaurant & Catering team. The successful candidate will be responsible for delivering excellent customer service, handling dine-in and catering enquiries, processing orders, coordinating with the kitchen and operations team, and ensuring a smooth customer experience from enquiry to delivery.
Key Responsibilities
Welcome customers and provide professional, friendly service.
Respond promptly to customer enquiries via phone, email, messaging platforms, and social media.
Take and process restaurant reservations, takeaway, delivery, and catering orders accurately.
Prepare quotations, invoices, and confirmations for catering events.
Coordinate with the kitchen, operations, and delivery teams to ensure timely order preparation and fulfilment.
Handle customer feedback, complaints, and service recovery professionally.
Assist customers with menu recommendations, dietary requirements, and event planning.
Follow up with customers to confirm orders and ensure customer satisfaction.
Maintain accurate customer records and update order management systems.
Support daily restaurant and catering administrative duties.
Ensure compliance with food safety, hygiene, and company service standards.
Perform other duties assigned by the Restaurant Manager or Catering Manager.
Job Requirements
- Minimum 10 years of proven working experience in the Restaurant & Catering industry is mandatory.
- At least 10 years of experience in customer service, restaurant operations, catering coordination, or hospitality services.
- Excellent communication and interpersonal skills.
- Strong customer service mindset with a positive and professional attitude.
- Ability to work efficiently in a fast-paced environment.
- Good organizational, multitasking, and problem-solving skills.
- Basic computer knowledge, including Microsoft Office and POS/order management systems.
- Ability to work independently as well as in a team.
- Willing to work shifts, weekends, public holidays, and overtime when required.
- Able to communicate in English; additional languages or dialects are an advantage.