Service Assurance Lead: ITIL4, DevOps
Summary
Lead service management delivery assurance across M&S's D&T Tribes, embedding ITIL4 best practices, aligning with SLAs, and driving improvement through data-led insights. The role balances velocity with stability and risk across product and platform teams, requiring strong ITIL4, DevOps, and SecOps knowledge.
Marks & Spencer plc (UK) is seeking a Senior Service Assurance Manager to lead Service Management delivery assurance across D&T Tribes. You will embed best practices, align with SLAs and drive improvement through data-led insights while engaging Tribe leaders and business stakeholders.
The role requires strong ITIL4, DevOps and SecOps knowledge, plus experience coordinating across product and platform teams to balance velocity with stability and risk reduction.