SERVICE BDC ASSOCIATE / APPOINTMENT SCHEDULER

Service BDC / Appointment Coordinator

Hanania Volkswagen of Orange Park is looking for a motivated, energetic, and customer focused Service BDC / Appointment Coordinator to join our growing team. This position plays a critical role in creating an outstanding customer experience by assisting customers with scheduling service appointments, handling inbound and outbound communication, and helping maintain a smooth workflow within the service department.

What We Offer:

• Competitive pay plan
• Growth opportunities within the Hanania Automotive Group
• Positive and team oriented work environment
• Employee discounts
• Paid training
• Opportunity to grow within one of North Florida’s top automotive groups
• Health, Vision, Dental and Supplemental Insurance
• Company Paid Life Insurance
• 401(k) with employer match

Responsibilities:

• Answer incoming phone calls, text messages, emails, and internet inquiries professionally and efficiently
• Schedule and confirm service appointments daily
• Follow up with missed appointments and unsold service opportunities
• Contact customers regarding recall campaigns, maintenance recommendations, declined services, and upcoming service needs
• Maintain accurate customer information and notes in the CRM system
• Work closely with service advisors and management to maximize appointment show rates and repair order opportunities
• Ensure customers receive a positive and professional experience during every interaction
• Assist in managing loaner vehicle scheduling and service traffic flow when needed
• Handle customer concerns professionally and escalate issues to management when necessary
• Meet daily, weekly, and monthly appointment and communication goals