Service BDC Jeff Wyler Toyota of Clarksville, IN
Summary
Service BDC Representative handling inbound/outbound calls, texts, and emails to schedule automotive service appointments, follow up on declined services and recalls, and support customer retention at a Toyota dealership. Uses CRM software and meets daily performance goals.
Jeff Wyler Toyota of Clarksville is "Now Hiring" a BDC Agent!
Join One of the Region's Premier Automotive Teams
Jeff Wyler Toyota of Clarksville is seeking a motivated, customer-focused Service Business Development Center (BDC) Representative to join our growing team. If you thrive in a fast-paced environment, enjoy building relationships, and are driven by performance, this is an outstanding opportunity to build a rewarding career with one of the most respected automotive groups in the Midwest.
As a Service BDC Representative, you will be the first point of contact for our service customers, helping deliver an exceptional ownership experience by scheduling appointments, responding to customer inquiries, following up on service recommendations, and supporting customer retention efforts.
What You'll Do
- Handle inbound and outbound phone calls, text messages, emails, and online service inquiries professionally and promptly.
- Schedule, confirm, and manage service appointments while maximizing shop capacity and technician productivity.
- Follow up with customers regarding declined services, overdue maintenance, recalls, and manufacturer service campaigns.
- Utilize CRM and dealership software to document customer interactions accurately.
- Contact customers after service visits to ensure complete satisfaction and resolve concerns when appropriate.
- Assist in maintaining customer retention through consistent communication and relationship building.
- Work closely with Service Advisors, Service Managers, and Parts personnel to ensure a seamless customer experience.
- Meet and exceed daily, weekly, and monthly performance goals for appointments, show rates, and customer satisfaction.
- Maintain a positive, professional attitude while representing the Jeff Wyler brand.
If you're passionate about customer service, enjoy helping people, and want to grow your career with one of the area's leading automotive dealerships, we'd love to meet you.
Jeff Wyler Toyota of Clarksville is an Equal Opportunity Employer committed to creating an inclusive workplace where every team member can succeed.